Policies
Return & Refund Policy
Due to the perishable nature of flowers, we do not accept returns. However, we stand behind the quality of our designs.
If you are ever unsatisfied with your order, please reach out to us at info@threadandvinefloral.com within 24 hours of delivery with a photo and description of the issue. We may offer:
- A partial refund
- A store credit
- A replacement arrangement (subject to availability)
Our goal is to make it right, but we ask that all concerns be communicated promptly so we can resolve them effectively.
Substitution Policy
Flowers are seasonal, delicate, and affected by nature. We reserve the right to make thoughtful substitutions when necessary—always preserving the color palette, value, and overall style of the design.
Every bouquet is crafted with intention, and no two are exactly alike—that’s part of their magic. We appreciate your trust in our design choices.
Delivery Policy
- We offer local delivery only within our designated area. Please confirm your delivery zone at checkout.
- Deliveries typically occur between 9AM and 5PM. We cannot guarantee exact times but will do our best to accommodate requests.
- If the recipient is unavailable, flowers will be left in a safe, shaded spot, and a delivery photo will be texted or emailed when possible.
Order Changes & Cancellations
- To change or cancel an order, please contact us at least 24 hours in advance of the scheduled delivery.
- Same-day or next-day orders cannot be changed once confirmed due to sourcing and preparation needs.
Weddings & Events
Separate contracts and cancellation policies apply for weddings and events. Please refer to your proposal and agreement for those terms.
Product Orders (Dried Flowers, Gifts, Kits)
- Non-perishable products may be returned within 7 days of receipt if unused and in original condition.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Please contact us to initiate a return: info@threadandvinefloral.com
We’re here to create beauty with intention and joy. Thank you for supporting a small business rooted in creativity, quality, and community!